Your data, handled with care.

01Scope & Consent

This policy applies to information collected through our website, platform, and any services that link to it. It does not cover third-party websites or services that we do not control, even where they appear within or alongside our platform.

By accessing or using our services, you consent to the collection and use of your information as described in this policy. If you do not agree, please do not use our services.

02Information We Collect

We collect information in a few different ways: information you provide to us directly, information collected automatically as you use our services, and information we may receive from third parties.

Information you provide

• Account & contact details — such as your name, email address, phone number, mailing address, and the name and details of your employer or organization.
• Professional information — such as your role, level of experience, and your status as a broker, borrower, or lender.
• Deal & commercial information — such as the parameters you set when seeking or offering CRE financing, including geographic, financial, sector, and risk criteria.
• Communications — information you share when you contact us, respond to a survey, or subscribe to communications.

Information collected automatically

• Device & usage data — such as IP address, browser type, operating system, pages visited, referring and exit pages, and the dates and times of your visits.
• Activity data — information about how you interact with our platform, including searches you run and features you use.
• Location data — approximate location, which may be provided automatically by your browser or device. You can disable this through your browser or device settings.
• Cookies & similar technologies — described in the Cookies section below.

Information from third parties

We may receive information about you from partners and service providers, and may combine it with information we already hold, to the extent permitted by law.

03How We Use Information

We use the information we collect to:

• Provide, operate, and improve our platform and services, including our browsing and matching functionality.
• Create and manage your account and respond to your requests.
• Communicate with you about your account, transactions, and customer support.
• Send marketing and promotional messages about products and services that may interest you, where permitted and subject to your choices.
• Conduct research and analysis to understand how our services are used.
• Detect, prevent, and address fraud, security issues, and technical problems.
• Comply with legal obligations and enforce our agreements.

We may also create de-identified or aggregated information that cannot reasonably be used to identify you, and use it for our business purposes.

04How We Share Information

We may share your information in the following circumstances:

• With other users — as part of providing our browsing and matching services, where doing so is necessary to connect brokers, borrowers, and lenders.
• With service providers — third parties who perform functions on our behalf, such as payment processing, hosting, analytics, and customer support, under obligations to protect your information.
• For legal reasons — when required by law, regulation, legal process, or to protect the rights, property, or safety of Finance Lobby, our users, or others.
• In a business transfer — in connection with a merger, acquisition, financing, or sale of assets.

05Cookies & Tracking Technologies

We and our partners use cookies and similar technologies — such as web beacons and tracking pixels — to operate our site, remember your preferences, analyze traffic, measure the effectiveness of our communications, and personalize your experience.

Most browsers let you control cookies through their settings, including warning you before a cookie is set or refusing cookies entirely. Disabling cookies may affect how parts of our site function.

06Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, which can include the right to access, correct, or delete the information we hold about you, and to opt out of certain marketing communications.

To exercise any available rights, or to opt out of marketing messages, contact us using the details in the Contact section below. We will respond to verified requests as required by applicable law.

07Data Security

We use reasonable physical, technical, and administrative safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You use our services at your own risk and should take care to protect your account credentials.

08Data Retention

We retain your information for as long as your account is active or as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

09Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with information, please contact us so we can take appropriate action.

10Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of our services after changes take effect means you accept the updated policy.